How can we help?

Email support@errsight.com from the address on the original account and include your organization name. For canceled paid plans, reactivation typically restores your prior billing history. For fully deleted accounts, event and log data cannot be recovered after the retention window, but we can restore your login and project configuration.

We aim to reply within one business day. Billing and account-access issues are prioritized and usually resolved the same day.

Open the Billing tab inside the app and use the billing portal link to change plans, update your card, download invoices, or cancel. Cancellation stops the next renewal; you keep paid features until the end of your current billing period.

If something went wrong on our side or you were charged unexpectedly, email support@errsight.com with the charge date and we will look into it right away.

Confirm the API key matches the project, that your SDK is initialized before the error occurs, and that outbound HTTPS to api.errsight.com is allowed from your environment. If you recently hit a plan limit, ingestion may be paused - check the Usage panel. See the docs for SDK-specific troubleshooting.

Retention depends on your plan. Free plans retain a shorter window; paid plans retain longer. You can also manually delete projects or request data erasure in-product. The exact retention for your plan is shown on the pricing section and in the app.

Open your organization settings and use Invitations to add teammates by email. To transfer ownership or change admin roles, update the member's role from the Members page. If the current owner is unreachable, email support@errsight.com.

You can delete individual projects from project settings. To erase events tied to a specific end-user identifier (for GDPR right-to-erasure requests), use Data Erasure on the project page. For full account deletion, use the Delete account form in Account settings; deletion is permanent once the grace window closes. To export your event data before deletion, use Export CSV or Export JSON on any project's events page. For help with any of these, email support@errsight.com.

Yes, through the open-source community edition. ErrSight's core is open source under AGPLv3, and the community edition runs entirely on your own infrastructure with Docker Compose and Postgres. It is the same ingestion, fingerprinting, real-time logs, and alerting engine as the hosted SaaS, with billing and plan quotas removed. The source and a setup guide are on GitHub. The hosted SaaS at errsight.com is managed-only, so if you would rather not run the stack yourself, that is the version we operate for you. Questions about either path? Email support@errsight.com.

Email support@errsight.com with the details and a way to reach you. Please do not file public bug reports for security issues - we will respond quickly and coordinate disclosure.